“The number-one priority is being safety specialists,” said Dodie Thomas, who works for Altria Client Services and was chosen as vice chairwoman of the NBAA Flight Attendants Committee. Mary Ann Fash became chairwoman of the committee, taking over from Scott Arnold. “We’ve come a long way from Emily Post [etiquette lessons],” Thomas added.
Few things can make or break a flight as thoroughly as catering. Caterers know it, and passengers know it. So do the schedulers and dispatchers who order it and the flight attendants who serve it. That considered, said Brad Thomas, catering director and executive chef at Lindy’s in San Diego, “the goal of everyone is to make the passengers happy.”