Duncan Aviation recently received FAA approval and Honeywell authorization to perform major periodic inspections (MPIs) on the TFE731-20/40/60 turbofan engine. The Lincoln, Neb., company has for more than 20 years been a Honeywell-authorized major service center providing MPIs on the TFE731-2/3/4/5 engines.
At the end of next year Dassault will start delivering its newest business jet, the Falcon 900DX. Intended to “fill a niche” between the $35 million 900EX and the $25 million 2000EX, the $32 million 900DX will have Dassault’s EASy flight deck and will be powered by three Honeywell TFE-731-60 turbofans, the same engines as on the 900EX.
While it is the cold, hard numbers that decide our readers’ verdict on how well companies support the products they sell, it is the readers’ written comments that flesh out the picture and help those companies identify where, in their customers’ opinions, they could improve.
What’s in a name?
If it’s West Star Aviation, it includes the former Premier Air Center at St. Louis Regional Airport (ALN) in East Alton, Ill., and West Star Aviation in Grand Junction, Colo., along with its surplus avionics division in Hiawatha, Iowa. Those entities have been operating as Premier/West Star since December 2004 when Premier Air Center acquired West Star Aviation.
Premier Aircraft brought two of its newly certified Dassault Falcon 50 Dash4s to the NBAA static display, the first time the modified Falcon 50 has been shown at an NBAA show.
Since launching the Zing engine data-gathering service at last year’s NBAA Convention, Honeywell has been testing the system in a select group of customer airplanes in preparation for its official rollout. Zing eliminates the need for a mechanic to plug a laptop computer into an airplane to download engine operating data. It instead allows wireless transmission of engine information by tapping into the existing GSM/GPRS cellphone network.
Honeywell has launched a review of its customer service activities in an effort aimed at streamlining the number of ways customers can reach product support phone lines.
Before the overhaul, Honeywell had no fewer than 270 different ways for customers to call for help including hot lines and toll-free numbers. Those have been consolidated into one line that uses a system known as intelligent call routing, the company said.
Need to monitor the health of your engine? Jet-Care (Booth No. 6641) provides on-condition performance trend monitoring programs with worldwide exclusivity for Honeywell TFE731, ALF502, LF507 and HTF7000 turbofan engines. The company also offers monitoring programs for the GE CF34, Williams FJ44 and Pratt & Whitney series engines.
Honeywell will discuss the status of much of its product line, from engines and APUs to avionics, this afternoon and again tomorrow morning in a series of maintenance and operations sessions. A general session introducing the theme “Engage Honeywell for Service” will begin at 1 p.m.
Gulfstream’s more spacious rework of the Westwind-derived G100, the G150, received EASA certification last month. The airplane achieved FAA and Israeli certification in the fall of 2005. Gulfstream president Joseph Lombardo said, “The EASA certification is an extremely important accomplishment.” The year-and-a-half between U.S. and EASA certification was part of the plan, said a company spokesman.