Eclipse 500 air-taxi firm Linear Air on Friday announced new benefits for frequent-flier customers from Boston Hanscom Field and Westchester County Airport in White Plains, N.Y. The Concord, Mass.-based charter operator’s new “platinum service” program will be offered at no charge to customers who fly more than five trips from these airports.
Loyalty business model
Lufthansa Bombardier Aviation Services (LBAS) has announced the official launch of its customer loyalty program, Maintenance Plus.
Chevron Global Aviation has taken an unusual approach to customer service; the Houston-based company is sending its Chevron and Texaco-branded FBO employees to the Disney Institute for customer service and service culture training. The two-day course syllabus includes schooling in customer loyalty, quality service and employee hiring and training. The course will be held May 8-9 in Orlando, Fla., and September 18-19 in Anaheim, Calif.
Does a recovering economy and the rising stock market offer any assurance that your flight department will survive in 2004? Don’t count on it. While expanding corporate earnings bode well for business aviation, job security for flight department personnel is much more dependent upon delivering real value than absorbing excess profits.
Prague-based Feras executive ground handling organization is using the EBACE show to roll out its new StarJet customer loyalty program. StarJet is aimed at providing various value enhancements for frequent users of the Feras network, which now covers more than 100 stations in Europe, Russia and the CIS countries.