New Airbus Helicopter CEO Guillaume Faury and the head of its U.S. arm, Marc Paganini, were visibly penitent when discussing the company’s traditionally problematic customer service yesterday at Heli-Expo. Faury left no doubt that he is committed to focusing more company resources and attention on product support. “It is time for new priorities,” he said. Paganini echoed that sentiment, admitting, “We need to do better.”
It was on the occasion of American Eurocopter’s 40th anniversary celebration at its Grand Prairie, Texas headquarters that the company cut the ribbon for its new customer service and fleet operations center. Marc Paganini, the company’s president and CEO, called it an important step in American Eurocopter’s initiative to improve support and services.
American Eurocopter president and CEO Marc Paganini recognized aerial tour-operator Maverick Helicopters for logging 60,000 hours on its fleet of 27 EC 130s, the largest in the world.
During a ceremony yesterday afternoon at Heli-Expo Booth No. 631, Greg Rochna, CEO of Maverick Aviation Group, accepted Maverick’s 28th copy of the EC 130. Paganini said the EC 130 is an aircraft designed for and with the tour operators in mind.
The first question to Marc Paganini, freshly appointed CEO of American Eurocopter (AEC), is the obvious one. And he answers with a grin: “No, I’m no relation to that other Paganini. I wish I were…” He was referring to 18th-century virtuoso violinist and composer Nicolo Paganini, famed throughout Europe in his day as a performer so hypnotically frenetic that ladies in his audiences swooned.