Bombardier’s product support operation has spent the past year tackling one of the more difficult problems facing aircraft manufacturers, the no fault found issue. As a result of these efforts, Bombardier now offers a guarantee that if a part arrives inoperative (dead on arrival), the operator will not have to pay to ship it back to Bombardier or for labor to replace the part.
CAE is offering a new professional troubleshooting skills (PTS) tool for training maintenance technicians that offers hands-on practice. The instructor-led PTS course teaches maintenance technicians to isolate, identify and fix suspected problems more quickly, thereby reducing the cost of repair and getting the aircraft back in the air sooner.
Single Point Assist has launched a new AOG subscription service tailored for destinations in Asia and Latin America. Operators can register with the company on a monthly or yearly plan. Upon encountering a maintenance issue, subscribers contact Single Point Assist, which will dispatch a local technician, usually line mechanics from the airline industry, who can quickly diagnose and repair the problem.