AgustaWestland is boosting its customer-support capability with the opening of a new fleet operations center. The facility, located close to the Italian helicopter manufacturer’s headquarters near Milan Malpensa International Airport, is staffed and equipped to handle urgent technical questions and spares requirements around the clock.
Single Point Assist has launched a new AOG subscription service tailored for destinations in Asia and Latin America. Operators can register with the company on a monthly or yearly plan. Upon encountering a maintenance issue, subscribers contact Single Point Assist, which will dispatch a local technician, usually line mechanics from the airline industry, who can quickly diagnose and repair the problem.
Training provider ServiceElements launched a service delivery audit program that is designed to help business aviation maintenance and other aviation service providers find and solve service-delivery problems. The company has been developing the audit program for the past three years.
Aerocentro de Servicios, of Caracas, Venezuela, has been named Twin Commander Service Center of the year for 2007.
The award was presented to Aerocentro general manager Luis Nunez at the annual Twin Commander Service Center Symposium held at Roche Harbor Resort on San Juan Island, Wash. The company is one of 22 Twin Commander factory-authorized service centers worldwide.
Aviall Services opened a new Los Angeles customer-service center at Van Nuys Airport (VNY). The facility, which services parts buyers in Southern California and product repair customers in the Western U.S., is a response to Aviall’s sales increases over the last three years and anticipated growth.
Sino Swearingen has selected Global Jet Services as the maintenance training provider for its new business jet, the SJ30-2. In the coming months the Simsbury, Conn.-based firm will develop an eight-day basic course available at the OEM’s San Antonio headquarters, as well as on site at customer locations. The SJ30-2 was certified last October, but deliveries have yet to start.
Sino Swearingen has selected Greenville, S.C.-based Stevens Aviation as the OEM’s first North American authorized service facility for the new SJ30-2 light jet. Sino Swearingen plans to have a network of factory-owned and factory-authorized service facilities “in strategic areas where it makes sense,” the company told AIN.