Telephony

April 16, 2014 - 11:53am

To supplement its service and support presence in the Asia-Pacific region, Gulfstream opened a customer support contact center at its Product Support Asia headquarters in Tung Chung near Hong Kong International Airport. The center will initially focus on over-the-counter sales and warranty support. Technical operations personnel, to include avionics/electrical and technical/mechanical systems specialists for all Gulfstream models, will be added later this year.

The OEM has maintenance technicians at the Gulfstream Beijing service center to perform the work.

November 7, 2013 - 2:10pm

Just days after Aircell announced its new UCS (unified computing system) smart router/media server upgrade, Jet Aviation St. Louis signed the first after-market customer in the industry, according to the St. Louis Downtown Airport-based completion, refurbishment and MRO specialist.

July 15, 2010 - 4:15am

EMS Aviation, a division of EMS Technologies (Hall 4 Stand C10c), recently completed installation of an advanced voice-over-Internet-protocol (VoIP) service in a Middle East head-of-state Airbus A320. EMS teamed with Paris-based Eclipse, an Inmarsat service provider and avionics dealer, to implement the secure, end-to-end package, which the company claims is the first of its kind on an A320.

December 14, 2007 - 11:34am

“Can you hear me now?” might soon become as familiar a refrain to airborne satcom users as it is to those earthbound customers who use Verizon. The company is now a service provider for the Iridium satcom program. The arrangement, said Iridium, means Verizon Airfone operators and their passengers will be able to make calls regardless of where the aircraft is flying.

November 11, 2007 - 7:28pm

A 24-hour customer support center recently established by Eurocopter for its European customers will go global late this year, according to the company.

September 20, 2007 - 10:01am

Aeronautical communications systems provider International Communications Group (Booth No. 3705) is here at NBAA’07 showing its upgraded its Sigma 7 retractor reel handset. For improved functionality in low-light conditions, the telephones will now feature a backlit keypad and LCD display. The new handset operates with all models of ICG’s cabin CTUs and Iridium systems.

April 30, 2007 - 7:18am

It’s not exactly a call from the governor, but it still qualifies as a reprieve of sorts. Verizon Airfone has sent letters to customers informing them that the MagnaStar air-to-ground phone service will stay on the air at least until the end of next year.

April 3, 2007 - 12:33pm

Verizon Airfone has sent letters to customers informing them that the MagnaStar air-to-ground phone service will stay on the air until at least the end of next year. The service extension gives business aircraft operators flying with MagnaStar gear an extra year to explore alternatives, which for many will likely involve upgrading to Iridium or Inmarsat satcom equipment.

November 13, 2006 - 9:46am

It didn’t take long for Iridium resellers to start targeting MagnaStar customers after service provider Verizon Airfone announced plans to exit the general aviation business. AirCell has introduced Axxess EZ, a two-channel Iridium satcom system that is intended as a direct replacement for the old MagnaStar phones.

November 13, 2006 - 5:31am

Last Thursday Verizon Airfone notified customers that it will continue to provide MagnaStar users with air-to-ground communications “through at least December 31, 2007.” This action reverses a Verizon announcement this summer that it would exit the air-to-ground phone business in December, leaving some 4,100 Teledyne Control MagnaStar operators that use the Airfone network weighing options for other service providers.

 
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