In an effort to raise the bar on customer service, the Air Elite FBO network has joined forces with training providers Ritz-Carlton Leadership Center and ServiceElements. Formed last year from the remnants of the former ExxonMobil Avitat network, the fledgling Air Elite brand comprises 25 FBOs, including nearly all of the former U.S. Avitat locations, which decided to remain together after the oil company pulled the plug on its support of the brand.
The Hiller Group (Booth No. 6244), which already supplies fuel at more than 600 U.S. airports, plans "in the near term to expand into Canada and look at Europe as well." That's according to company president and CEO Martin Hiller, who made the comment during a press conference yesterday.
If you’re a stickler for the truth, the DOT Future of Aviation Advisory Committee (FAAC) meeting that the FAA hosted in late August may have been more about what was missing than what actually took place.
Chevron Global Aviation, which operates five oil refineries, “will withdraw from marketing Chevron- and Texaco-branded aviation fuels in 27 states [approximately 200 locations],” the company said in a statement issued last week.
Chevron has unveiled the newest topic in its online FBO training series, titled Refueler Operator Training. The course–available for employees of Chevron- and Texaco-branded FBOs–provides line personnel a review of safe fuel-handling practices and techniques to improve efficiency. The self-paced interactive program features animations, graphics and demonstrations as well as step-by-step instructions.
The Hiller Group is rebranding FBOs in 12 central states as Phillips 66 fuel dealers under a new agreement with Conoco-Phillips. Hiller was distributing Chevron fuel in that region, but Chevron Global Aviation and Hiller “mutually agreed to discontinue Chevron’s supply in this region,” according to Chevron.
In October, oil companies Chevron Global Aviation and Phillips 66 Aviation announced new rewards programs for fuel buyers, which allow flight operations to give the rewards to any employee instead of limiting rewards to pilots. Rewards in the new programs are merchandise cards and in Chevron’s case gas cards as well.
Chevron Global Aviation launched a fuel buyer reward program called FlyBuys that offers gas and merchandise gift cards as rewards. FlyBuys is Chevron’s first aviation reward program since the merger of Chevron and Texaco in 2001. Pilots can open their own FlyBuys account, or flight departments can pool cumulative points using one account and hand out rewards as gift cards to anyone in the organization.
Chevron Global Aviation has launched a fuel buyer reward program called FlyBuys that offers free gas and merchandise gift cards to customers. Here at Booth No. 1200, Chevron and 30 affiliated FBOs are highlighting the FlyBuys program and signing up new members.
Family-owned since 1958, Panorama Flight Service at Westchester County Airport (HPN) in White Plains, N.Y., recently signed a three-year deal to become a Texaco fuel distributor. Panorama president Gene Condreras said jet-A makes up 80 percent of its fuel sales.
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