Chevron Global Aviation has taken an unusual approach to customer service; the Houston-based company is sending its Chevron and Texaco-branded FBO employees to the Disney Institute for customer service and service culture training. The two-day course syllabus includes schooling in customer loyalty, quality service and employee hiring and training. The course will be held May 8-9 in Orlando, Fla., and September 18-19 in Anaheim, Calif.
Early last month ChevronTexaco’s general aviation division announced it would join with distributor Hiller Group to expand its marketing territory into the Midwest
Just over a year after its merger, ChevronTexaco (the entity that resulted when the two oil giants came together after a landmark $45 billion deal) has released some of the details of its newly realigned general aviation fuel business. Representing only a tiny percentage of even its airline-centered fuels trade, the general aviation sliver of the pie is, nevertheless, an important one to the merged companies, or so they say.
GFK Flight Support broke ground on new FBO facilities at Grand Forks Airport in North Dakota last month. The $4.5 million terminal includes a two-story building with sky-lit walls, hotel-class lobby and additional hangar space, bringing the total to 130,000 sq ft. The building includes four classrooms, pilot pro shop, weather room, 25-person conference room, in-house theater and indoor parking spaces for aircraft owners’ vehicles.
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