Most airlines are investing in information technology to streamline their businesses as part of the relentless struggle for profitability. But a surprising number appear willing to ignore initiatives such as e-ticketing and self-service kiosks, and those that do risk being left behind.
Executive charter broker Hunt & Palmer is opening an office in Hong Kong next month. This will serve as the UK-based company’s bridgehead for developing charter bookings in the potentially huge mainland China market. It also has a new charter brokering office in Singapore to handle the wider Pacific-Rim region.