Troubleshooting

April 24, 2013 - 12:48pm

“Our customers will get 24/7 global free-of-charge troubleshooting hotline support for up to 10 man hours as an airside assistance regardless of where the aircraft operates,” said Walter Heerdt, senior v-p of marketing and sales. “This means that after signing a standby support agreement, no further fees or charges will apply until the customer requests additional service at prior agreed-to prices and conditions.”

Engineering and troubleshooting questions will be handled by Lufthansa Technik’s central maintenance control center.

May 16, 2011 - 10:40pm

Bombardier’s product support operation has spent the past year tackling one of the more difficult problems facing aircraft manufacturers, the no fault found issue. As a result of these efforts, Bombardier now offers a guarantee that if a part arrives inoperative (dead on arrival), the operator will not have to pay to ship it back to Bombardier or for labor to replace the part.

November 11, 2009 - 10:27am

CAE is offering a new professional troubleshooting skills (PTS) tool for training maintenance technicians that offers hands-on practice. The instructor-led PTS course teaches maintenance technicians to isolate, identify and fix suspected problems more quickly, thereby reducing the cost of repair and getting the aircraft back in the air sooner.

March 25, 2009 - 11:01am

Single Point Assist has launched a new AOG subscription service tailored for destinations in Asia and Latin America. Operators can register with the company on a monthly or yearly plan. Upon encountering a maintenance issue, subscribers contact Single Point Assist, which will dispatch a local technician, usually line mechanics from the airline industry, who can quickly diagnose and repair the problem.

October 3, 2007 - 11:10am

Since Honeywell launched its Web-based e-Engine program three years ago, more than 3,000 users have signed up. They represent some 1,350 owner-operators of business and regional aircraft and 254 service providers. The program integrates information from several aircraft data systems and provides operators with engine condition trend monitoring, technical publications and engine/GSE software downloads.

 
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