Helicopter owners who use after-market parts made by Extex (Booth No. 3109) under the FAA’s PMA (parts manufacturer approval) rules can now benefit from the company’s new customer assurance program (CAP).
To increase the level of support customers receive, Dassault Falcon recently doubled its replacement parts warranty and merged its help desk operations and field technical representatives organization into one department, called technical support. John Loh, previously manager of field service, was named director of technical support.
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