Beginning June 1, buyers of any new Bombardier business jet can opt for a new cost-per-flight-hour maintenance support program. Under “Smart Maintenance Plus,” unscheduled and scheduled maintenance and certain unscheduled labor costs are covered for five years or 2,500 flight hours for Challengers and Global Expresses and five years or 2,250 flight hours for Learjets.
It’s one of those problems providers might like to see but that can be exasperating for their customers–more demand than capacity. The completion and refurbishment industry in the U.S. is struggling to keep up with demand as sales of new and used business aircraft continue to grow, and now Canadian shops are facing the same challenge.
Early last July Pierre Beaudoin’s 10-month stint as president and COO of Bombardier Aerospace came to an end as he passed the baton to Pierre Gabriel Côté. Beaudoin, the son of Bombardier chairman Laurent Beaudoin and the grandson of company founder Joseph-Armand Bombardier, was asked to serve in an interim capacity in September 2005 when Peter Edwards departed after 10 years.
Bombardier is boosting aircraft-on-ground (AOG) support in Europe with new operations in Germany and Austria. The manufacturer has also announced that it will open two more European service facilities, including line repair stations in Moscow and Paris, this year.
Bombardier guarantees its Skyjet International block charter customers availability of a specified type of business aircraft (or a superior model) if a booking is made by 4 p.m. on the day before the required departure date. The company’s ability to deliver on this guarantee depends on its being able to coordinate the charter capacity of Skyjet partner operators worldwide, including some 30 in Europe and 20 in the Middle East and Asia.
Bombardier claims to have had a positive response to the expansion of the Skyjet business jet block charging program across five continents. Skyjet International, which combines the former Bombardier Flexjet Europe and Flexjet Asia/Pacific programs with a new Middle East operation, was established in February as a global system also incorporating the North American catchment area of the U.S.-based Bombardier Skyjet network.
Pratt & Whitney Canada plans to build a brand-new engine for Bomardier C Series line of single-aisle commercial airliners. The Canadian airframer confirmed the powerplant selection at the Paris Air Show yesterday during an unveiling of partial cabin mockup on display at Le Bourget.
Bombardier is redoubling efforts to improve customer service through a series of initiatives designed to address customer complaints. A major customer-support initiative now under way involves opening two “superwarehouses” to augment regular Bombardier warehouses and parts depots.
Dubai International Airport now has not one but two purpose-built support facilities for business aviation, both located in the duty free zone on the other side of the runway from the airshow. The new Jet Aviation FBO has been operational since May, and will be formally opened at a ceremony here this evening. The new Bombardier/ExecuJet Aviation facility was inaugurated yesterday and began operations just this month.
Bombardier is here promoting its newly launched Challenger 605 and Learjet 60XR business jets. The Canadian-based manufacturer sees a significant growth potential in the region, with for example an expected increase in the number of jets available through its Skyjet International fixed-price charter service program, executives said yesterday during a press conference here at the Dubai airshow.