Bombardier is redoubling efforts to improve customer service through a series of initiatives designed to address customer complaints. A major customer-support initiative now under way involves opening two “superwarehouses” to augment regular Bombardier warehouses and parts depots.
Science and technology in Canada
It may be nearly the first day of summer, but engineers from the National Research Council of Canada are in Paris this week with thoughts of winter on their minds–or at least the most well-known byproduct of winter: ice.
Bombardier Aerospace’s decision to suspend its long beleaguered C Series has naturally raised questions about what direction the company will take now that it has spent more than a year and $100 million on a still undefined program.
Bombardier Aerospace (Booth No. 1300) is gradually building parts inventory levels at its new super-warehouse near Germany’s Frankfurt Airport and is already beating its own performance targets at the facility, which opened last December. By the end of next month, the airframer expects to have some 25,000 individual parts on the shelves, a total that could grow to 40,000.
Canada’s National Research Council, NRC Aerospace (Hall 4 Stand C17a), is gathering detailed wake turbulence data with a specially equipped aircraft. NRC’s CT-133, a former military trainer, has just completed instrument test flights. Researchers are focusing on en route wake turbulence behind commercial aircraft, which seem to be more dangerous than expected.
Canada’s new Sea King helicopter deck-landing simulator is a video gamer’s dream. Instead of a conventional cockpit with real switches and gauges, the device features a virtual-reality helmet the pilot wears. The only components that are real are the seat, cyclic and collective and pedals. Everything else, including a 360-degree inside and outside view, is replicated inside the pilot’s helmet in illusory detail.
Bombardier Aerospace reached outside the company to appoint Pierre Gabriel Côté as president of Bombardier Business Aircraft, a position that has been held on an interim basis for the last 10 months by Pierre Beaudoin, president and COO of Bombardier Aerospace. In September, Beaudoin replaced Peter Edwards, who had been with the Canadian manufacturer for 10 years.
Bombardier Aerospace has announced that on October 5 Transport Canada granted approval for the new Rockwell Collins Pro Line 21 avionics suite and aircraft window modifications on the Challenger 605, one month ahead of schedule. Approvals by the FAA and other regulatory agencies are expected within weeks, a company spokesman said.
A veteran jet salesman who claimed in a lawsuit filed in August 2003 that he was fired from Bombardier Aerospace in 2002 because he refused to drink and smoke with customers got retribution. The Equal Employment Opportunity Commission ordered Bombardier Aerospace to pay $159,000 to Michael Kolman.
Following on the heels of several other OEMs, Bombardier Aerospace will build a component manufacturing facility in Mexico (in this case in Querétaro) that will begin operations in May, initially producing wiring harnesses but eventually having the capability for “final aircraft assembly.” Later next year the facility is scheduled to start manufacturing “major structural aircraft components” currently being built by Asian suppliers.