Phillips 66 Aviation has reorganized its marketing and sales force as part of a broad-based effort to fortify customer relationships and develop new business opportunities. The reorganization brings a seasoned core of aviation industry veterans–from pilots and long-time fuel sales representatives, to fuel supply strategists and business development experts–to support company marketing initiatives.
A new aftermarket support organization has been formed as a recommended solutions supplier for Airbus Spares Support and Services. Called the Blue Sky Alliance, the new group brings together Netherlands-based Avio-Diepen, Germany’s Interturbine Logistik and Satair of Denmark, which can provide a single point of contact for aftermarket space in all consumable material, expendables and standard hardware materials.
Fuel provider Air BP is offering an online training program for FBOs in the company’s USGA dealer network. The training was developed by Air BP and Aerostudies of Edmonton, Canada. Courses are designed to train FBO line service and customer service employees, using graphics, real-world scenarios, testimonials and day-to-day situations that they might encounter.
A battle is brewing between the Million Air FBO franchising company and one of its more prominent franchisees, a group of seven Million Air FBOs owned by various companies led by Ken Allison. The FBOs, called “Jason III Aviation et al” in the lawsuits, include Million Airs in Cincinnati and Columbus, Ohio; New Orleans and Lafayette, La.; Chicago; Asheville, N.C.; and Charleston, S.C.
Parts supplier Turbine Engine Consultants (TECI) has announced the availability of a consignment program called Excess Inventory Management. TECI says EIM gives customers an easy, reliable and profitable solution for excess and surplus inventory. TECI owns a 75,000-sq-ft secure and climate-controlled warehouse for EIM inventory that has multiple loading docks and a variety of shipping methods.
FlyEmbraer (www.flyembraer.com) is a new Internet portal that the Brazilian manufacturer has launched to provide after-sales services and customer support. FlyEmbraer was developed to offer clients user-oriented tools and online data to support aircraft fleet operations.
Baseops International announced today that it is waiving its $85 ground handling fees at all Premier Affiliate locations to encourage flight crews and passengers to experience their service.
Even before last month’s terrorist attacks, FBOs faced formidable business challenges. Those challenges may have changed significantly in the past few weeks, but they have not disappeared.
Aeronautical chart provider Jeppesen is experiencing first hand some of the angst that can accompany a business’s transition to the brave new world of digital product and service marketing. In Jepp’s case problems arose from glitches with its FliteDeck electronic approach chart software, a recent version of which wreaked serious havoc by locking up users’ computers.
In keeping with its name, online charter tracker Avinode (Booth No. 723) is gathering momentum as a connection point for the aviation charter industry after barely four years in business. According to marketing director Nina Bertilsdotter, Avinode has nearly 900 members worldwide and has been adding more at the rate of about 20 per month. “Actually,” she said, “we signed 26 new members in April.”