São Paulo, Brazil-based Ocean Air has been named an authorized service facility for all Bombardier business jets. The company is offering round-the-clock AOG assistance, maintenance and services at São Paulo’s Congonhas International Airport. Certified for Learjets since 2005, Ocean Air now offers maintenance and service capabilities for all Bombardier Challengers and Globals.
Players in the business aviation arena regularly tell their customers that they are improving product support and service by investing in assets and people. Now it’s the customers’ turn to have their say, and the results speak for themselves as AIN publishes its annual Product Support Survey Report.
Los Angeles-based Cloud Nine Aviation received the first Learjet 60XR this week, following an entry-into-service delivery ceremony at the Learjet manufacturing facility in Wichita.
Aircraft brokers can usually tell when the summer solstice has arrived by the lack of aircraft being sold, but, as some had earlier predicted, the historically inactive months of June and July have for many been indistinguishable from any other this year. While the total worldwide jet inventory level treaded water for the last few months, the deal flow has remained constant.
Gulfstream Aerospace, for the second year in a row, achieved the highest overall score for product support (pertaining to its original models), according to the results of an annual AIN survey of turbine business aircraft operators. Cessna Citation also repeated its previous performance by coming in second, with customers giving the Wichita manufacturer an even higher overall score than last year.
Just days after receiving airworthiness certification from Transport Canada, Bombardier’s first Global 5000 with a finished interior made its debut at the Farnborough Air Show (held July 19 to 25), where it was also announced that the Canadian-built business jet has received European Aviation Safety Agency (EASA) certification.
Jet Aviation of Basel, Switzerland, and Aero-Dienst in Nuremberg, Germany, are now members of Bombardier’s network of authorized service facilities. Previously authorized for Learjets and Challengers, Jet Aviation is now approved for all Bombardier business aircraft; Aero-Dienst joins the list with a focus on Learjets and Challengers.
Recognizing the complexity customers face when they have to work with multiple people during maintenance, Bombardier has created customer support teams that will provide a single point of contact for customers 24 hours a day. The company has opened customer response centers in Montreal, for Challenger and Global operators, and in Wichita for Learjet operators.
Raisbeck Engineering has entered an agreement with Atlantic Aero authorizing the Greensboro, N.C. company to promote, purchase and install Raisbeck’s STC kits.
Bombardier released strong first-quarter numbers this week, and all indications are that growth will continue for the rest of the fiscal year. Revenue for the aerospace division increased from $2 billion during the same period last year to $2.3 billion this year. Aircraft orders were up exponentially as well. During the first quarter last year, the company took orders for 52 aircraft, 33 of them business jets.