Two Facilities Share Top Honors in 2021 AIN FBO Survey

 - April 1, 2021, 10:14 AM
Pentastar Aviation, one of several service providers at Michigan's Oakland County International Airport, improved its score from last year to earn a share as the top overall FBO in this year's AIN FBO Survey. It shared that honor with American Aero FTW, last year's repeating high scorer. (Photo: Pentastar Aviation)

American Aero FTW at Fort Worth Meacham International Airport repeated its first-place finish in the annual AIN FBO Survey covering facilities in the Americas (North, Central, and South America, and the Caribbean). results of which were released this morning. The Dallas-area FBO was joined in the top spot by Pentastar Aviation at Detroit-area Oakland County International Airport, which American Aero narrowly edged out last year. Both locations this year earned a score of 4.76 out of a possible 5 from AIN readers.

Also finishing in the top 5 percent were Sheltair Tampa; Henriksen Jet Center (Austin Executive Airport in Texas); Jet Aviation West Palm Beach; Wilson Air Center (Memphis International Airport); Base Operations (Page Field, Fort Myers, Florida); Henriksen Jet Center (Houston Executive Airport); Global Select (Houston Sugar Land Regional Airport); Western Aircraft (Boise Air Terminal/Gowen Field, Idaho); Banyan Air Service (Fort Lauderdale Executive Airport); Heritage Aviation (Burlington International Airport, Vermont); Sheltair Fort Lauderdale; and Stuart Jet Center at Florida’s Witham Field.

The FBOs were scored in five categories: line service, passenger amenities, pilot amenities, facilities, and CSRs. Survey results from the rest of the world will be announced on May 1, when the AIN FBO Survey window will reopen for next year's edition.