Whether it’s a simple inspection, avionics upgrade, or a major AOG incident, when it comes to getting your aircraft back in the air, you can’t overstate the value of airframe-specific experience and expertise.
And once you find an MRO that knows your aircraft, and delivers great service, you want to stay with it. That’s exactly why hundreds of owner/operators have helped West Star Aviation become one of business and general aviation’s largest MRO providers.
“We started in 2002, specializing in turboprop Cessnas and Citations. Over the years, as our customers have grown their operations, we have added capabilities to meet their needs,” said Jim Rankin, CEO, West Star Aviation. “Our philosophy has been to build long-term relationships with our customers. As their aircraft have changed, we have changed with them.
“Over the years, we’ve expanded our expertise to include Dassault, Bombardier, Embraer, Gulfstream, and others,” he continued. “Now we specialize in 11 different airframes, and we’re known for our high level of aircraft-specific expertise. That commitment includes ‘type rated’ technicians at each facility who specialize in the major disciplines – avionics, MRO, interiors, paint, and all for each of those types.
“We call them our Program Directors. For example, we have a person who’s in charge of all of our Falcon work at all of our facilities,” Rankin said. “He travels to any of our other locations whenever there is a unique problem to solve. Product knowledge is invaluable.”
Along with dedicated type specialists, Rankin shared another example of just how far West Star Aviation goes to meet its customers’ changing needs.
“We now have customers operating large Gulfstreams, Lineages, and Globals. We built the new, large paint facility in Chattanooga, Tennessee, to meet their needs,” he said. “Our model is built around being a one-stop shop for all of their needs, now and in the future. I know our loyal customers value that kind of commitment.”