In a time when poor service had become accepted as the norm, Bob Wilson was inspired to create an FBO chain that stood out by delivering true Southern hospitality at no extra charge.
As a successful businessman and ex-military pilot, Bob Wilson often used his airplane to visit his company’s various Holiday Inn and timeshare holdings throughout the U.S. While he loved the flying, the less-than-memorable service he received at FBOs left him wondering why the people at these facilities just didn’t seem to care.
Wilson saw these FBOs’ failings as an opportunity. So he opened the first of four Wilson Air Center FBOs at Memphis International Airport (KMEM) in 1996. Since then, Wilson Air Centers have opened at William P. Hobby Airport (KHOU), Charlotte/Douglas International Airport (KCLT), and Lovell Field Airport (KCHA).
“The Wilson Air Center FBO model was created in the spirit of delivering a quality product at a reasonable price and complemented with unmatched customer service,” Wilson stated. “Our goal is to take care of every need that our customer may have, not just the needs of the airplane.”
Each U.S. owned and operated Wilson Air Center FBO has a full-time, hotel-trained concierge who is responsible for meeting and exceeding the needs of the passengers and crew from the minute the engines shut down to the time they start again.
Wilson Air Centers pride themselves on doing the little things that add value to each customer’s experience. For example, their line crews perform walk arounds for all arriving and departing aircraft and alert pilots of any aircraft issues they find.
Also, as recognition to Mr. Wilson’s career as Lt. Col. Operations Group Commander in the TN Air National Guard, and a sign of respect to their customers, the line crewmembers salute the aircraft’s crew as they taxi away from the ramp.
“The members of the Wilson Air Center family understand that helping our customer is always our number-one priority and even if it goes outside the normal job description - you do it,” Wilson said. “We strongly believe that our service has helped us to have been named the ‘Best Small U.S. FBO Chain’ 12 times.”