Dassault Falcon’s customer service organization has completed the initial phase of a comprehensive initiative to improve the quality of service customers to its call center receive.
The company’s technical help desk reps and spares account reps are participating
in the ServiceElements program to improve customer experience at all levels of contact. Combined, the two groups answer approximately 2,000 phone calls per month from around the world.
“Every customer touch-point contributes to the collective customer experience,” said Bob Hobbi, president of ServiceElements. “Improvement at the call-center level is one aspect of multiple improvements Dassault is reviewing in its service culture. We’re proud to be partnering with Dassault as it elevates customer satisfaction at all levels.”
ServiceElements is a Scottsdale, Ariz.-based organizational and behavioral culture enhancement company dedicated to strengthening service in various industries.