Customer Service

AIN Publications

Print/Digital

Newsletters

Modify Subscriptions

Frequently Asked Questions

When will my subscription begin?

U.S. and Canadian print subscriptions are processed within 4 to 6 weeks after receipt of your order. Subscriptions from subscribers outside the U.S. and Canada are processed within 6 to 8 weeks.

If you subscribed to the Digital Edition, you should receive an email within the next 4 to 6 weeks when the next digital edition becomes available. This email will contain the link to your digital subscription.

Do you accept credit cards, and is your site secure?

Yes, you may order a new subscription or renew and existing subscription online via the internet. We accept American Express, VISA, and MasterCard on our secure sever.

Why are some subscriptions free while others are not?

Aviation International News has limited complimentary subscriptions. Because of these limitations we can only offer free subscriptions to aviation professionals that meet certain criteria. Those subscribers who do not meet these criteria must purchase a subscription.

Why do I have to keep filling out subscription forms?

Postal regulations require that we receive actual subscription requests once a year. This also helps our editors target the content of the magazine to those who read it.

How do I change my mailing address?

To change your mailing address, please email subscriptions@ainonline.com.

Please note that since we prepare mailing labels far in advance, we need at least eight weeks' notice to ensure uninterrupted service of your Aviation International News subscription.

What is my subscriber account number?

Your subscriber account number is the 3-6 digit numeric code located above your name on the magazine label.

When does my subscription expire?

Your subscription expiration date is printed on the mailing label of your magazine. It is located to the right of your name and is formatted by month and year, e.g. "Feb 11". In the upper left-hand corner directly above your name is your unique subscriber number. Always include this number in any correspondence to use to ensure prompt service. (Better still; include your actual label whenever possible).

What should I do if I didn't receive an issue?

Let us know about a missed issue by emailing subscriptions@ainonline.com. directly. We'll either mail that issue to you or extend your subscription by one issue.

Why did I receive another bill or renewal notice when I have already paid for my subscription?

Your payment and our notice probably just crossed each other in the mail. If you get another bill or renewal notice, please contact us by emailing subscriptions@ainonline.com. directly and we'll straighten out the problem.

I changed my address already, why is Aviation International News still being sent to my old address?

We prepare the mailing labels for our magazines far in advance. When you contact us to change your address, your request is processed immediately. However, the change sometimes doesn't take effect for one to two issues because those labels have been preaddressed.

How can I order back issues of Aviation International News?

A limited number of issues are available on a first-come, first-served basis. Please email subscriptions@ainonline.com. to find out if the issue you want to purchase is available. Back single copy issues are $9.00 plus shipping and handling. All orders must be pre-paid.

Will my name be added to other mailing lists?

Sometimes, Aviation International News finds other products, services or events that would be of interest to our readers. In such cases, we allow qualified, professional organizations to access our mailing list. If you would prefer not to receive these mailings, please email subscriptions@ainonline.com. to remove your name from our promotional file.

What is your cancellation policy?

You may choose to cancel your subscription at any time. You will receive a full refund on all remaining issues.

What is Aviation International News's address?

By email:
subscriptions@ainonline.com

By US Mail:
Aviation International News
Subscriber Services
81 Kenosia Avenue
Danbury, CT 06810

Phone: (203) 798-2400
Fax: (203) 798-2104

What is the tablet edition of Aviation International News?

The tablet edition is an app that can be downloaded from both the Apple and Android app stores. Within this app you can access the latest issues of Aviation International News.

Unlike most other B2B digital editions, the tablet edition of Aviation International News is designed specifically for tablet devices. This means a better reader experience with no pinch-to-zoom required. Additionally with each month that passes the tablet edition will include more and more interactive content and videos to enhance the reader experience.

How is the tablet edition different from the Zinio edition?

The tablet edition is designed specifically for iOS (Apple) and Android tablet devices. It provides a better reader experience than Zinio and will include extra content such as larger photos and video content. Currently the tablet devices supported are:

  • iPads - First generation iPads are not supported
  • Android tablets running version 4.0.3 and above

If you register for the tablet edition of Aviation International News then you will no longer receive the Zinio edition. If you prefer to read the magazine on a laptop or desktop computer we recommend that you stick with the Zinio edition.

How do I subscribe to the tablet edition?

If you are a current print or Zinio subscriber to Aviation International News then you will receive emails promoting the tablet edition. If you currently receive the Zinio edition and sign up for the tablet edition you will no longer receive the Zinio edition. If you currently receive the print edition and sign up for the tablet edition you will still receive the print edition.

Can I receive both the print edition and the tablet edition?

Yes. If you currently receive the print magazine and sign up for the tablet edition you will continue to receive the print magazine. We want to ensure that you can easily read Aviation International News whether in your home, office or traveling around the world.

How do I access the tablet edition?

You can download the app from the Apple App Store or the Google Play store. Once you download the app you will be prompted to authenticate your subscription in order to see the latest issues of Aviation International News.

I am a current subscriber to Aviation International News - how do I sign into the tablet edition app?

If you are a current subscriber then you will be required to authenticate your subscription. This is a one-time process per device. From the main page of the app follow these steps:

  1. Click "Current Subscriber"
  2. Select "Yes" or "No" depending on if you have a current login for AINonline.com. The login for AINonline.com and the login for the tablet edition app are the same.
  3. If you selected "No" please create a username and password. This will allow you to log in to AINonline.com as well. If you selected "Yes" simply log in with your username and password.
  4. Enter your Subscriber Number. This number will be emailed to you when the tablet edition is released. If you cannot find your subscriber number please email subscriptions@ainonline.com.
  5. Sign into the app (very top left of the library page on iOS devices and top right of the library page on Android devices).

You will now be able to access the latest issues of Aviation International News. If you want to access the issues on a different device you can log in to the app with your username and password (very top left of the library page on iOS devices and top right of the library page on Android devices).

I am a new subscriber and would like to receive the tablet edition of Aviation International News.

From the main page of the app:

  1. Click "Request a New Subscription"
  2. Select "Yes" or "No" depending on if you have a current log in for AINonline.com. The login for AINonline.com and the login for the tablet edition app are the same.
  3. If you selected "No" please create a username and password. This will allow you to log in to AINonline.com as well. If you selected "Yes" simply log in with your username and password.
  4. Fill out the subscription form. This will be sent to our circulation department and they will determine whether or not you qualify for a complimentary subscription.
  5. Sign into the app (very top left of the library page on iOS devices and top right of the library page on Android devices).

After this process you will have access to the most recent issue of Aviation International News. After your subscription form is processed you will automatically have access to the future issues of Aviation International News as long as you qualify for a complimentary subscription.

How do I find out if I have an existing username and password?

You can use this website to lookup whether you have an existing username/password combination: http://ainonline.com/user/password

How do I find out my subscriber number?

Your subscriber number will be emailed to you each month when the tablet edition is released. If you have trouble finding your subscriber number please email subscriptions@ainonline.com.

I cannot see the latest issues of Aviation International News in the tablet app.

Please ensure that you are logged into the app. This login is located in the very top left of the app on iOS devices and the very top right on Android devices. If you see a hyperlink that says "Sign In" it means your are NOT currently signed into the app.

To ensure that your subscription is authenticated please follow the steps on "I am a current subscriber to Aviation International News - how do I sign into the tablet edition app?" Authenticating your subscription is a one-time process.

BJT Publications

Print/Digital

Newsletters

Modify Subscriptions

Frequently Asked Questions

When will my subscription begin?

U.S. and Canadian print subscriptions are processed within 4 to 6 weeks after receipt of your order. Subscriptions from subscribers outside the U.S. and Canada are processed within 6 to 8 weeks.

If you subscribed to the Digital Edition, you should receive an email within the next 4 to 6 weeks when the next digital edition becomes available. This email will contain the link to your digital subscription.

Do you accept credit cards, and is your site secure?

Yes, you may order a new subscription or renew and existing subscription online via the internet. We accept American Express, VISA, and MasterCard on our secure sever.

Why are some subscriptions free while others are not?

Business Jet Traveler is audited once a year according to BPA audit regulations. In order to comply with these regulations, only qualified readers can receive a free subscription. Those subscribers who do not fall under the qualifications must purchase a subscription.

Why do I have to keep filling out subscription forms?

Our files must be updated once a year according to BPA audit regulations. This also helps our editors target the content of the magazine to those who read it.

How do I change my mailing address?

To change your mailing address, please email subscriptions@bjtonline.com.

Please note that since we prepare mailing labels far in advance, we need at least eight weeks' notice to ensure uninterrupted service of your Business Jet Traveler subscription.

What is my subscriber account number?

Your subscriber account number is the 3-6 digit numeric code located above your name on the magazine label.

When does my subscription expire?

Your subscription expiration date is printed on the mailing label of your magazine. It is located to the right of your name and is formatted by month and year, e.g. "Feb 11". In the upper left-hand corner directly above your name is your unique subscriber number. Always include this number in any correspondence to use to ensure prompt service. (Better still; include your actual label whenever possible).

What should I do if I didn't receive an issue?

Let us know about a missed issue by emailing subscriptions@bjtonline.com directly. We'll either mail that issue to you or extend your subscription by one issue.

Why did I receive another bill or renewal notice when I have already paid for my subscription?

Your payment and our notice probably just crossed each other in the mail. If you get another bill or renewal notice, please email subscriptions@bjtonline.com and we'll straighten out the problem.

I changed my address already, why is Business Jet Traveler still being sent to my old address?

We prepare the mailing labels for our magazines far in advance. When you contact us to change your address, your request is processed immediately. However, the change sometimes doesn't take effect for one to two issues because those labels have been preaddressed.

How can I order back issues of Business Jet Traveler?

A limited number of issues are available on a first-come, first-served basis. Please email subscriptions@bjtonline.com to find out if the issue you want to purchase is available. Back single copy issues are $9.00 plus shipping and handling. All orders must be pre-paid.

Will my name be added to other mailing lists?

Sometimes, Business Jet Traveler finds other products, services or events that would be of interest to our readers. In such cases, we allow qualified, professional organizations to access our mailing list. If you would prefer not to receive these mailings, please email subscriptions@bjtonline.com to remove your name from our promotional file.

What is your cancellation policy?

You may choose to cancel your subscription at any time. You will receive a full refund on all remaining issues.

What is Business Jet Traveler's address?

By email:
subscriptions@bjtonline.com

By US Mail:
Business Jet Traveler
Subscriber Services
81 Kenosia Avenue
Danbury, CT 06810

Phone: (203) 798-2400
Fax: (203) 798-2104