Bombardier Regional Aircraft Customer Support is strengthening its presence in Japan in response to the growing fleets–and requirements–of CRJ and Q-Series operators in the country.
The company has opened a regional support office at Tokyo’s Haneda Airport. The facility is designed to provide a comprehensive support package encompassing aircraft technical expertise, flight operations support and customer account management functions. The support structure will replicate the main support functions
in Canada but will be able to respond to queries in a more timely fashion because of its proximity to the operator base.
The company also plans to open a CRJ and Q-Series spares depot at Narita International Airport by year-end. It will be stocked with about 2,300 regional aircraft spare parts and will provide faster and more comprehensive spare parts service to Japanese customers.