While most companies here at NBAA’08 are showcasing airplanes and aircraft parts, Jet Support Services–JSSI (Booth No. 2229)–is displaying a different form of transportation: a 2009 Saturn Sky convertible, the grand prize for the lucky winner of the company’s “Sky’s the Limit” sweepstakes. The randomly selected winner will be announced this afternoon at 3 p.m. at the company’s booth.
Chicago-based JSSI, which provides hourly cost maintenance programs for its customers, introduced the sweepstakes last year and has been marketing the event on it sweepstakes Web site throughout the year. The contest registration–which officially closed last night–was open to any U.S. resident associated with the business aviation industry.
“We provide our customers with a ‘Sky’s the Limit’ attitude when it comes to service, support and flexibility,” said Susan Marr, JSSI’s chief administrative officer. “We have been thrilled with the awareness this sweepstakes has generated for JSSI, and we can’t wait to award the new Saturn Sky convertible on Tuesday at the NBAA show.”
The company recently launched a new client service department in the hopes of providing customers with a one-on-one relationship with JSSI representatives. Each new client will be assigned a regional account management team, which consists of an account manager and account coordinator.
The account manager will work with JSSI’s technical services and sales managers to provide a team support system for the client, the company said. The team will coordinate everything from aircraft maintenance support and program coverage options, to transfer options if the client decides to sell the aircraft and purchase another. Account coordinators provide general support to clients in their region and assume primary responsibility for preparing contracts for new clients and renewal of existing contracts.
“Our vision is to provide the highest quality service and support by creating a direct relationship between our client and the assigned account manager,” Marr said. “The regional account manager and technical service manager will have intimate knowledge of the client’s aircraft and JSSI contract and will consult with clients regularly to make sure they are 100 percent satisfied with their JSSI coverage.”
Elizabeth Rogers–a six-year veteran of JSSI–has been named director of the new client service department. “We look forward to providing hands-on proactive service and are very excited to align each of our clients with the phenomenal team of professionals we have put together,” she said. “Our ultimate goal is to exceed our clients’ expectations day in and day out, and I have no doubt we will do just that.”
In other employee news, JSSI has appointed Henry Lopez its new regional sales manager for the Western U.S. He will work with aircraft owners and operators throughout Arizona, California, Colorado, Idaho, Montana, Nevada, Oregon, Utah and Washington. He joins JSSI from Standard Aero, where he worked for 13 years. Lopez is an A&P technician and spent five years as a tactical aircraft maintenance specialist crew chief with the U.S. Air Force.
“Henry’s wealth of experience and corporate aviation knowledge are complemented by his dedication to customer satisfaction,” said Terry Flynn, executive vice president of global sales. “We are thrilled to have Henry on our team and I am confident that our JSSI customers will value his expertise as much as we do.”