Hawker Beechcraft (HBC) has restructured its Hawker Beechcraft Services, Rapid and Hawker Beechcraft Customer Support into a single organization called Hawker Beechcraft Global Customer Support. Additionally, in an effort to define more clearly its role within the organization, the company’s parts and distribution division, formerly known as Rapid, is now Hawker Beechcraft Parts and Distribution. “Delivering outstanding customer support has never been more important, and we are confident that the new structure will enhance the Hawker Beechcraft ownership and operating experience,” said Christi Tannahill, vice president for global customer support. “With seamless integration across the organization our customers can turn to one source for all their needs.” Under the terms of the realignment Hawker Beechcraft Global Customer Support now consists of technical/field support; technical publications; support plus; Hawker Beechcraft Parts and Distribution; and the authorized service center network, which includes company-owned Hawker Beechcraft Services. Hawker Beechcraft Parts and Distribution offers factory parts, tooling, consumables and aftermarket, rotable and out-of-production parts. The company’s main warehouse is located near Dallas/Fort Worth International Airport, with an additional facility in Liège, Belgium.
Customer Support Combined by Hawker Beechcraft
- January 20, 2010, 11:03 AM