In an effort to better guarantee AOG parts shipments within 24 hours, Pratt & Whitney Canada (Booth No. 2704) last month opened a new parts distribution center in Memphis. The new facility's proximity to FedEx's national hub will allow customers to place orders until midnight EST for delivery the next day, according to Raffaele Virgili, vice president of customer service for P&WC.
Virgili said that approximately 40 percent of all AOG orders are received between 5 p.m., P&WC's old cut-off time for next day delivery, and midnight. Virgili said the new warehouse primarily supports AOG requirements and line maintenance-level orders for "over-the-counter" customers and that Pratt & Whitney Component Solutions, based in Muskegon, Mich., will continue to stock material required to support repair and overhaul-level activity and diagnostics, prognostics and health management customers. P&WC customers can continue to order all parts from Component Solutions at the same toll-free number, (800) 872-1792.