Bombardier Aerospace has opened a new regional support office in Moscow. The RSO, operated by Bombardier Aerospace Services Russia, will serve as a regional support hub for the growing number of commercial aircraft customers in Russia and the Commonwealth of Independent States (CIS). It complements Bombardier’s customer services expansion strategy and is the 11th regional support location to open outside North America in the past four years.
The new RSO, located at Denisovskiy Pereulok Moscow, will also include support resources for operators of Bombardier business aircraft and be home to as many as 15 customer service managers, liaison pilots, field service representatives and mobile response technicians. This local presence provides customers with an additional level of support in conjunction with Bombardier’s existing parts and maintenance networks as well as its engineering teams and 24/7 Customer Response Centers. Bombardier estimates deliveries of 1,550 business aircraft to Russia and the CIS countries and 2,240 commercial aircraft to Europe, Russia and the CIS countries over the next 20 years, according to Éric Martel, president of Bombardier Customer Services & Specialized and Amphibious Aircraft.