Cessna Aircraft has signed agreements renewing Jet Aviation’s Dusseldorf, Germany, and Zurich, Switzerland, operations as Citation authorized service facilities. The extension of its relationship with Jet Aviation is the latest development in Cessna’s drive to expand its customer support network in Europe. The company recently launched new Cessna-operated Citation service centers in Doncaster, UK, and Valencia, Spain, to complement existing Citation-operated service centers in Paris, and Prague, Czech Republic.
Joe Hepburn, Cessna senior vice president for customer service, said, “With more than 1,000 Citation business jets operating in Europe, our focus is on providing Cessna’s current and future customers with the best aftermarket support in the industry. Jet Aviation has been an effective customer support partner for Cessna and we look forward to our continued partnership.”
Cessna now has 13 factory-operated Citation service centers across Europe, the U.S. and Singapore. Cessna’s global Citation service center network also includes the ServiceDirect initiative, through which the company operates 22 mobile service units in the U.S., Canada and Europe, and provides additional field support through Cessna’s AOG Go Teams, Air Response Team, HomeService and Temporary Personnel Support.