App Improves Traxxall User Experience

 - December 18, 2020, 9:41 AM
The Traxxall 360 mobile app. (Image: Traxxall)

While maintenance-tracking software Traxxall was available on a mobile app, the user experience and functionality was not the same as the desktop software. Last year, Traxxall redesigned the app so that it replicates the desktop experience, and since then users have rapidly transitioned to the new Traxxall 360 app, which was introduced last March.

“We’ve been tracking app usage,” said Traxxall president Mark Steinbeck. Since shutting down the old app, which had about 250 users, the new app now has more than 4,000 active users, which is about 35 percent of the overall Traxxall user base. “It’s been well received,” he said. “We want everything on our tablets and phones. The pandemic helped spark some of that.”

Traxxall has also added new features, and the Traxxall user base has been growing at 50 to 60 new customers per month, he said. “Most go right to the app and are not messing with the older platform.”

Aircraft operators these days want to go paperless, Steinbeck said, and Traxxall facilitates that by allowing maintenance signatures in the app so there is no need to print documents and sign them physically. The app does allow printing, for those who prefer to place the printed entry into a paper logbook. Or the document can be saved in pdf format for emailing or storing.

A new feature released a few months ago is the checklist function, which allows users to create their own checklist templates. A checklist can include a signature requirement to confirm compliance. After completion, checklists are stored in Traxxall’s documents section, providing a clear audit trail and history.

The new app also provides access to Traxxall’s inventory module, which wasn’t available in the older app. This allows users to view expiration information, inventory that is below a minimum threshold and needs reordering, technician requests for parts and materials, and parts availability. The app can generate point-of-sale tickets, repair orders, and track core returns. Each part comes with information such as serial number, purchase information, location, and if installed on an aircraft, the aircraft’s registration number.

Traxxall 360's inventory dashboard. (Image: Traxxall)

Traxxall is now integrated with flight scheduling software, Spectro Jet-Care for engine trend monitoring, and other third-party software. “We’re constantly adding to this,” Steinbeck said. “Through APIs and integrations, it’s easy to do.” The scheduling software can automatically send aircraft times to Traxxall, reducing the amount of hand data entry and thus lowering the potential for errors.

Since the pandemic took hold early last year, Traxxall has been able to continue growing at about 6 percent year-over-year, “but we’re not insulated from what happened,” he said. “We’ve grown pretty well through the pandemic.” The company’s target market is midsize and larger business jets and helicopters, but customer aircraft range from single-engine pistons to Boeing 747s.

Further development plans call for adding an MRO module for repair stations, aimed at serving small to midsize maintenance shops, especially those owned by charter operators. Traxxall’s current workorder system is only for companies maintaining their own aircraft. The first version of the MRO module should be available next June.