Maintenance quoting software provider MRO Insider has released an upgrade that will allow any aircraft operator with “meaningful feedback” to post public reviews of service providers listed on its platform. According to the company, the new feature is available to all operators and is currently not tied to any maintenance requests made through the MRO Insider network.
The number of people seeking reviews before purchasing a product or service from a company continues to increase and is the reason behind the addition of the public reviews, said MRO Insider co-founder and president Andy Nixon. Providers listed on MRO Insider will be issued QR codes unique to them to solicit the reviews.
Nixon added that the company will review, verify, and approve all reviews submitted through the system for “transparency and fairness.” “We aren’t interested in belligerent customers or competitors using our platform to be vindictive or spiteful,” said Nixon. “We want to uphold an honest and transparent network and do that by posting accurate, fair, and informative reviews for users looking to use a provider for the first time.”
A future upgrade will allow providers to respond to the reviews.