HAI Convention News

Leonardo TeamUp Brings Support and Training Together

 - March 9, 2017, 1:30 PM
Leonardo Helicopters senior v-p of worldwide customer support and training Vittorio Della Bella (second from right) explains the company’s initiative to combine support and training under one umbrella. He is flanked by (l-r) Leonardo Helicopters v-p of capability development and governance Giovanni Cecchelli, BelAir CEO Susanne Hessellund and Era Group CEO Chris Bradshaw.

Leonardo has brought its customer support and training offerings together under a new brand called TeamUp. Although many of the initiatives that now fall under TeamUp have already been implemented, the company explained, new services will be added, including refined online support and training portals and further efforts to lower direct maintenance costs and expand Leonardo's service capabilities around the globe.

Leonardo's customer support programs have delivered improved AOG support, including 90 percent delivery schedule adherence for spare parts deliveries as well as guarantees for logistic support in all contracts and "attention to maintenance scheduling to simplify and reduce tasks."

According to Daniele Romiti, managing director of Leonardo Helicopters, "Our customer support and training organization, under new leadership that has evolved alongside the requirements and demands of our customers, has launched a new image under the TeamUp brand that conveys our highest dedication and understanding of our customers needs."