Eurocopter improves product support services
American Eurocopter customers will begin to see demonstrably better product support, including hard AOG (aircraft on ground) support, by the end of the sec

American Eurocopter customers will begin to see demonstrably better product support, including hard AOG (aircraft on ground) support, by the end of the second quarter of this year, said Larry Roberts, vice president of sales, marketing and customer support. The new Customer Service Fleet Operations Center, which opened at the company’s Grand Prairie, Texas campus on September 1, already is improving customer service and support, he said, with an overall on-time parts delivery rate for AOG orders of 91 percent.

Roberts said the Center brings technical representatives and customer service representatives together in one building; improves internal and external communications by integrating customer management, enterprise and internal communications software company-wide; and establishes a dedicated AOG Center.

Loading…