Jetex opened its new North American office in Miami, Fla., on October 20. The international flight-planning and trip-support group is transferring its Dubai-based Eagle Team to the new facility in order to have more direct contact with a growing body of customers from the U.S. and throughout the Americas.
“The overall goal is to offer a closer connection with [business aircraft] operators, and our support staff in Miami can deliver the same array of services as our head office,” said Jetex corporate sales manager Heather Satchwell.
The new office is located just a five-minute drive from Miami International Airport. It opened with six full-time staff, a number that is expected to grow to 15.
Services provided include fuel purchasing, flight-plan preparation and ground-handling arrangements. Under a May 2013 agreement with Honeywell, Jetex offers its clients the flight-support services offered by the avionics manufacturer’s Global Data Center (GDC). The services had previously been available only to operators in North America but through Jetex are being offered in Europe, the Middle East and Asia Pacific regions. They include a special version of the Flight Sentinel system, which monitors airspace and air traffic control conditions to keep flight crew aware of any issues that might impact their arrival or departure times.
Last October, Jetex and Honeywell introduced a new application called MyJETEX iOS, which allows operators to plan and manage their worldwide trips. Operators with aircraft equipped with Honeywell avionics suites can access the GDC flight-planning services directly on their cockpit displays.
Another new service from Jetex is its Aircrew ID program, which provides flight crews with a convenient identification card that carrys all their key information discretely behind a scannable-QR code.
Jetex operates full-service FBOs in Dubai, Paris and Ireland (Shannon). Through a global network of 19 supervisors covering 36 different airports, the company can coordinate ground handling at multiple locations. It has regional offices in Kiev (Ukraine), Beijing (China) and São Paulo (Brazil). –C.A.