Raytheon Focuses on Human Face of Product Support | Aviation International News

Raytheon Focuses on Human Face of Product Support

Back in 2000, customers were not thrilled with Raytheon’s product-support performance, and neither was the airframer itself.

By AIN Staff • AIN Staff

November 28, 2006

Back in 2000, customers were not thrilled with Raytheon’s product-support performance, and neither was the airframer itself. Ed Dolanski was brought in from retail giant Wal-Mart and over the past six years he has made significant progress by pushing through new processes and technology.

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