If you are looking to buy a business jet whose manufacturer provides the highest level of after-sales product support, then you would purchase one of Gulfstream’s original models, according to the results of AIN’s latest product service and support survey. The survey of 798 readers also showed that the turboprop with the best support was one that hasn’t been manufactured since 1985–the Mitsubishi MU-2.
Comparing this year’s survey with our survey done in 2000 gives a good idea of how service and support efforts as perceived by individual customers have changed for better or for worse. For example, three years ago readers selected the Bombardier Challenger as the best supported business jet. This year, Challenger support, as well as that for the Bombardier Learjet, slipped considerably (see comparison tables). On the other hand, Raytheon Aircraft support for both its jets and turboprops improved in the current survey versus that in 2000.
