Cessna’s fifth Citation mobile service unit (MSU) and two-technician crew starts service this week, based at Sheltair Aviation at Hollywood/Fort Lauderdale International Airport. “Customer response to the introduction of our new service initiatives through ServiceDirect has been superb, particularly for the mobile service units,” said Mark Paolucci, Cessna senior vice president for customer service. “South Florida was a natural location for our newest MSU, due not only to the high concentration of Citations based here from the Keys to West Palm Beach and over to Naples, but the high number of aircraft regularly visiting the region as well.” Emphasizing its growing commitment to customer support, Cessna says its ServiceDirect provides a wider range of customer-service options for Citation operators beyond the company’s service centers and the choice of where they want the service performed. This includes on-site maintenance operations and long-term logistics support such as A&P placement and contract support.
Matt Melillo has been appointed general manager of the ServiceDirect maintenance option. Among the resources under Melillo’s direction will be a growing fleet of mobile service units and AOG support through Cessna’s dedicated Air Response Team–flying a Cessna Citation dedicated to AOG parts delivery.
More In Maintenance and Modifications
