Maintenance and Modifications
Dassault launches new system for Falcon product support
Dassault Falcon is reorganizing its service support strategy, with a particular focus on technical assistance, parts inventory and the service center struc

Dassault Falcon is reorganizing its service support strategy, with a particular focus on technical assistance, parts inventory and the service center structure. “Times have changed and we must change with them,” Jacques Chauvet, Dassault Falcon’s senior vice president for worldwide customer service, told AIN.

Chauvet said Dassault is refocusing on the quality and timeliness of its technical center response. “We want to give customers the best technical knowledge available to help them resolve their problem, but we are dedicated to going far beyond. The mission of the technical center is to work out the best possible solution for a specific situation. Technical center personnel will determine the fastest solution to a given problem, calling upon the service centers and satellite service stations as appropriate.”

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