- March 31, 2011, 1:19 PM
Pilots, flight attendants, dispatchers and other AIN subscribers who have frequent interaction with FBOs provided a total of 23,452 evaluations of more than 1,700 FBOs around the world in their responses to AIN’s 2011 FBO Survey. Of these, 160 FBOs in the Americas received the required 30 or more evaluations necessary to be included in the table of ratings available on AINonline. This year 65 of these 160 North, South and Central American FBOs have overall averages of 8.0 or higher (considered “very good” on a rating scale of one to 10), and another 18 have overall averages just one tenth of a point below 8.0. Even more impressive, six FBOs have averages of 9.0 or higher, considered “excellent,” and another four were only a tenth of a point away. These 10 FBOs are J.A. Air Center, Aurora Municipal (ARR), Ill.; Global Select, Sugarland Regional (SGR), Texas; XJet, Centennial (APA), Colo.; Pentastar Aviation, Oakland County International (PTK), Mich.; Hangar 10, Charles B. Wheeler Downtown (MKC), Mo.; Tampa International Jet Center, Tampa International (TPA), Fla.; Wilson Air Center, Memphis International (MEM), Tenn.; Fargo Jet Center, Hector International (FAR), N.D.; Wilson Air Center, Douglas International (CLT), N.C.; and Banyan Air Center, Fort Lauderdale Executive (FXE), Fla. The full report of AIN’s 2011 FBO Survey – The Americas is in the April issue of Aviation International News. The publication’s report of FBOs in the rest of the world will appear in the May issue. Also online are respondents’ replies to the questions, “What do you expect from an excellent FBO?” and “What do FBOs do that make you avoid them?” and AIN’s interactive FBO app for mobile devices and computers, that allows one to search FBOs by city or airport.
