Dassault Aviation detailed the latest improvements to its customer support in the region here at ABACE 2015 on Monday. The airframer’s Beijing-based Asia Pacific customer service base was set up in 2013 to provide support services for both local and transient operators, and the office currently has seven employees who have established relations with all the local Falcon operators.
According to Kathy Liu, the company’s director of customer service for Asia Pacific, among the facility’s responsibilities are field-service support through locations in Beijing, Hong Kong, Singapore, Mumbai and Shanghai, as well as parts supply with warehouses in Singapore (the largest in the region with $40 million in spares inventory), Beijing, Hong Kong, Chennai and Sydney.
The regional service division also supports customers at the regional service centers that include Hong Kong, Singapore (the largest in the region), Mumbai and Sydney. Here in Shanghai, ABACE host Shanghai Hawker Pacific Business Aviation Service Centre is an authorized repair provider and Dassault has two highly experienced technicians positioned at the facility to handle aircraft-on-ground situations throughout the region.
An agreement signed Monday between Deer Jet, which operates seven Falcon 7X trijets, and Dassault saw the establishment of a new China service center at Beijing Capital Airport that will provide maintenance and AOG support for the model.