Gulfstream is rebranding its Product Support organization to Customer Support, a move that the Savannah, Georgia manufacturer says better emphasizes its focus on the customer. “This shift underscores the tremendous degree to which we prioritize and value our customers,” said Derek Zimmerman, president, Gulfstream Customer Support. “This rebranding puts our focus squarely where it should be.”
The organization encompasses more than 4,700 people, 30 factory-owned and authorized maintenance facilities worldwide, and a spare parts inventory valued at more than $1.6 billion.
Customer support has long been an emphasis at Gulfstream, so much so that the most recent two Gulfstream presidents, currently Mark Burns and before that Larry Flynn, stepped into those roles after leading the formerly named Product Support organization. “The commitment to putting our customers first has been a part of our heritage since the initial Gulfstream I entered service in 1958,” Zimmerman said.
Gulfstream notes its continual expansion in this arena with new products, pointing to the recently introduced Aircraft Ownership Service maintenance and operations program. This program is tailored to the customer’s requirements, and could include support, operations, and maintenance.