AIN Special Reports

Product Support Survey, Part 2: Avionics

 - August 31, 2018, 5:05 AM
In the flight deck avionics section of this year’s AIN Product Support Survey, Garmin remains the number one choice of AIN readers with an overall average of 8.4. (Photo: Garmin)

In the flight deck avionics section of this year’s AIN Product Support Survey, Garmin remains the number one choice of AIN readers with an overall average of 8.4 (or a possible 10), up 0.1 from last year’s score (also first-place). Rockwell Collins, although down 0.1 this year with a score of 8.0, remains in second place, matching its ranking last year.

In third place are two companies scoring 7.9, Honeywell and Universal Avionics. For Honeywell, this year’s score is a significant jump of half a point and a move up from fourth place last year. Universal’s score is up 0.1.

L3 Avionics received enough responses this year to be included and landed in fourth place with an overall average of 7.6, followed by Honeywell’s BendixKing unit at 7.5

In the seven categories rated by AIN readers, Garmin garnered top scores in five: parts availability (8.8), cost of parts (7.7), AOG response (8.4), warranty fulfillment (8.8), and technical reps (8.4).

Universal Avionics rated highest in technical manuals (8.4).

L3 Avionics made its debut in the survey results with a significantly high score for overall product reliability (8.9).

 Cabin Electronics

With an 8.2 overall average, Gogo Business Aviation moved up to a tie for first place in the cabin electronics section of the Product Support Survey, sharing the top spot with last year’s highest-ranked company, Satcom Direct (down 0.3).

In second place this year at 7.9 is Gulfstream Cabin Management, which represents the manufacturer’s own CMS installed in its new aircraft.

Honeywell remains at third place this year, but its overall average dropped 0.3 to 7.6.

Lufthansa Technik made a large move, up from sixth place last year to fourth this year, with an overage average of 7.4, up a significant 0.7.

Rockwell Collins took fifth place at 7.3, from fourth last year, followed by Aircraft Cabin Systems with a 7.1 overall average.

In the seven categories rated by AIN readers, Gogo Business Aviation topped the rankings in three categories: parts availability (8.6), cost of parts (7.8), and warranty fulfillment (8.9). Satcom Direct scored highest in AOG response (8.8) and overall product reliability (8.4). Gulfstream Cabin Management saw its highest scores in technical manuals (8.1) and technical reps (8.9).

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Product Support Survey Part 2: Avionics (651K)

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