Duncan Aviation, which operates four FBOs in Michigan, Nebraska, and Utah, introduced an FBO services calculator on its website that will enable transient customers to easily see their complete service charges and fees before visiting each location.
Using the application, operators select the facility, their aircraft type, fuel type and amount needed, and whether overnight parking is required. The system will then provide the price per gallon of fuel, the minimums required to waive ramp fees, and overnight storage fees. They will also be able to confirm their arrival and request services such as catering, conference rooms, and/or crew cars.
According to Duncan, the initiative comes in response to customer requests and the "Know Before You Go" campaign launched by industry organizations such as NATA and AOPA seeking more transparency in FBO pricing.
“We agree that transparency in pricing is important in FBO services,” said Troy Hyberger, the company’s FBO services manager. “We have listed our fuel prices and potential ramp fees on the internet for some time. This app takes that even further by allowing operators to calculate their exact invoice when they stop at a Duncan aviation facility for line service.”