EBACE Convention News

Returning the Personal Touch to MRO

 - May 20, 2019, 8:00 AM
JMI’s initial MRO activities are focused on the popular Cessna and Dassault Falcon models. (Photo: JMI)

Early next month a start-up company is due to begin operations at London Oxford Airport (Booth A67). Jet Maintenance International (JMI) is initially concentrating on MRO services for popular Citation and Falcon jets but plans to broaden its offering to cover additional types.

Established by highly experienced business aviation MRO managers Ed Griffith and Neil Plumb, JMI moved into the recently completed Hangar 14, Bay 4 facility at Oxford, which offers 18,000 sq ft (1,500 sq m) of hangar space, along with offices and external parking. There the two intend to create a business that not only offers high levels of maintenance quality, but does so with the accent on customer service.

“The OEMs are increasingly bringing MRO in house,” Griffith told reporters at Oxford in April. “Independent Part 145 operators are disappearing and customers have reduced options. In many cases there isn’t any personal care.”

JMI has been established to address this growing shortfall in MRO services that continue to offer the personal touch. The team sees an “ever-growing demand for high-quality and personalized customer service.” The new company has also perceived that, in the United Kingdom and the wider European market, “demand for quality technical support is beginning to exceed capacity.”

JMI’s EASA-accredited operation will initially focus on providing base maintenance for the Cessna 510 (Mustang), 525 (CJ series), and 560 (Excel/XLS), as well as Dassault Falcon 900 and 2000. Line maintenance capability covers the Cessna 680 (Sovereign), Hawker 750/850/900, and Falcon 900/2000. The company will also provide a mobile service unit for AOG support and line maintenance on a worldwide basis.

The MRO activity is part of the JMI Aviation Group, which also encompasses Jet Management International. This business provides a complete aircraft management service, including initial acquisition support, crewing solutions, and continued airworthiness management.