Boeing introduced at EBACE 2019 a new BBJ services bundle and the offering’s first customer: Hong Kong-based charter management company Metrojet, which counts a BBJ in its fleet. The services bundle provides essential digital aviation tools for BBJ flight and maintenance crews, and includes 24/7 technical support, onboard performance tools, and maintenance planning data, tailored to meet specific customer needs.
“We are thrilled to provide this comprehensive services solution for Boeing Business Jet customers,” said William Ampofo, Boeing Global Services (BGS) v-p of Business & General Aviation. “Readiness is critical, and this solution creates a true one-stop shop for customers like Metrojet to get the support they need to keep their jets in peak condition.”
Said Metrojet CEO Gary Dolski, “We are delighted to see Boeing bundle the tools to enhance administration and execution efficiency. This new agreement with Boeing will allow us to strengthen the service bundle we provide, and promote the service our customers expect and deserve.”
The five-year agreement is expected to streamline Metrojet’s procurement of BBJ products and services. “This is a digital solutions offering, so it combines our Jeppesen products, our Boeing digital products, and many off-the-shelf [OTS] products—electronic flight bags, their maintenance documents, and their task cards,” said BGS Business & GA managing director Samir Sahgal.
The new service bundle is expected to be especially beneficial to buyers of aftermarket BBJs, with no experience operating the platform. “Typically, it takes these aircraft several months to get operational,” said Sahgal. “We tried to make this a one-stop shop for customers, allowing us to get them operational quickly.”
Boeing also signed at EBACE a contract with Jet Aviation for Jeppesen Operator, a suite of operations solutions that facilitates flight planning, scheduling, and dispatching. “Jet Aviation has been testing Operator for about a year now,” Sahgal said. “They have many aircraft under management and they’re looking at simplifying the way they do business.”
At its EBACE booth (C35), Boeing is demonstrating another digital solution, Portside, an owner portal that provides business aircraft operators with data and analytics about utilization of their aircraft. “We’re trying to create an ecosystem,” Sahgal said about Boeing’s expanded digital solutions offerings.“For us, creating Boeing Global Services two years ago was just to do that. We’ve got to make our customers’ lives simpler, and that’s what our focus is.”