This story is part of AIN's continuing coverage of the impact of the coronavirus on aviation.
Usage of Gogo Business Aviation’s air-to-ground airborne connectivity network is almost back to pre-Covid-19 levels, reaching 3,000 daily flights last week, up from the pandemic low of 378 flights in mid-April. During that April dip the company saw 30 percent of its customer accounts suspended or downgraded to lower service plans. But now nearly 60 percent of the suspended customers have reactivated their service plans, according to Gogo, “with approximately 80 percent reverting to their original service plan.”
Business aircraft flights using Gogo are climbing and on June 25 reached 3,039, compared with the pre-pandemic average of 3,500 flights per day. More customers are installing Gogo’s high-speed Avance L3 and L5 systems and others are reactivating their service.
“I’m encouraged because we’re seeing several positive trends taking shape in the market,” said Gogo Business Aviation president Sergio Aguirre. “We’ve strived to be a good partner with our customers to get through a very difficult time together, and we’re now in the midst of a measurable recovery as flight activity increases.
“I’ve been amazed with the level of productivity and engagement our employees have delivered to help our customers, and the company, get through this challenging time,” he added. “And from an innovation standpoint, we have several positive developments that will be released in the coming weeks that will make your Gogo in-flight experience even better.”