This story is part of AIN's continuing coverage of the impact of the coronavirus on aviation.
AviationManuals says it saw strong demand for its digital and safety services in the first half of 2020 as flight departments took advantage of Covid-related downtime to improve their operations. Companies have stepped up efforts to implement safety management system (SMS) software and improve or develop operational manuals during the period.
"We have had surprisingly robust demand in 2020, especially considering the negative effects the pandemic has had on business aviation activity overall," said Mark Baier, CEO of Washington-based AviationManuals. "Operators showed a lot of initiative and foresight using the additional time they had available to review and improve the way they operate."
In addition, operators have found a need for support tools to help them manage through Covid-19, including new health and safety considerations that have come to the forefront. Demand has increased for product categories such as AviationManuals' health travel preparedness, organizational changes, and metrics reporting.
"Our advisers have been remarkably busy helping flight departments and FBOs, particularly with ARC SMS software and emergency response plans (ERP)," Baier added.
During this time, AviationManuals enhanced and expanded its portfolio with a new maintenance manual, new risk-assessment-tool features, and an updated ERP. The company also expanded its outreach efforts with a series of white papers and guides to help flight operations, ground support, and FBOs manage through the pandemic.