Dassault Aviation Makes Changes to Hourly Mx Program

 - October 15, 2020, 10:54 AM
Based on feedback from flight departments and the Falcon Operator Advisory Board, FalconCare service will be offered at two different levels. (Photo: Dassault Aviation)

Dassault Aviation has signed the 500th contract for its FalconCare maintenance program and is adding new options to it. The program currently offers scheduled and unscheduled maintenance services through C-Check, including airframe, avionics, and landing gear parts, labor, consumables, service bulletins, and maintenance tracking that can be performed at more than 60 Dassault Falcon-owned and authorized service centers.

Based on feedback from flight departments and the Falcon Operator Advisory Board, FalconCare service will now be offered at two different levels. The basic level, known as FalconCare Essential, covers the full cost of Dassault spare parts; meanwhile, FalconCare Elite covers parts as well as labor, consumables, AOG GoTeam service, documentation, and exchange items such as batteries and wheels.

FalconCare Efficiency Bonus—a rewards program—and a flex spending account for costs outside FalconCare coverage are also available for both plans. “Thanks to operator input, we’re now able to offer different plans and options that meet the diverse needs of our growing customer base,” said Jean Kayanakis, senior v-p of worldwide Falcon customer service and service center network. “We are always tapping the knowledge of our operators on how to expand and improve our service plans, and expect that FalconCare offerings will continue to evolve in the future in line with changing customer needs.”