West Star Aviation is now offering ServiceEdge, a web-based communications portal for its maintenance customers that was developed with Camp Systems’ Corridor aviation service software. The portal enables customers to communicate directly with West Star service teams that are working on their aircraft.
Through ServiceEdge, customers will have access to work order quotes, job status updates, and additional job approvals. While notifications are sent by email, chat options for both desktop and mobile applications are available as well. Additional enhancements will include a direct connection from the mobile app.
Corridor sales and marketing director Chris Kubinski said the portal eliminates the “tedious back-and-forth communication” and misinterpretation that can occur with change orders and approvals. “Servicing business aircraft involves discerning customers, high-end assets, and a vast array of options for components, services, and alterations,” he noted.
Matt Vogel, manager of information technology for West Star’s Grand Junction, Colorado operation, said the portal will lead to decreased maintenance downtimes and improve the customer experience. “Customers will have direct access to maintenance status, along with aircraft photos for immediate service decisions,” Vogel added.