Signature Flight Support has unveiled a new program aimed at improving the value and enhancing the experience of its based customers. Developed in cooperation with a 12-member advisory panel drawn from its based tenants, the Resident Premier program will provide the chain’s small- and medium-sized based operators with benefits normally reserved for large aircraft fleets.
Such enhancements include discounts on fuel and handling while at their home base or on the road at many Signature locations in North America and Europe, as well as complimentary ground power unit service before departure. In addition, its based customers will receive priority for transient hangar space when away from home. The company noted that additional improvements to the program are under development based on feedback provided by the thousands of aircraft operators that call one of Signature's locations home.
Looking to continually improve its service offerings for all its customers, Signature (Booth 3536) has also begun a major renovation at its facility at Des Moines International Airport in Iowa that consists of a ground-up rebuild of the 6,000-sq-ft terminal and 3,500 sq ft of leasable office space, as well as the construction of a new 30,000-sq-ft hangar capable of sheltering the latest ultra-large business jets.
Additionally, Boston-area Signature Hanscom Field will see a two-phase development program starting with the demolition of its FBO terminal and construction of a new 6,600-sq-ft replacement, along with an additional 12,000 sq ft of paved ramp. A second phase consists of the upgrading of three existing hangars with new fire suppression systems and electrical improvements.
“We recognize the strength of the business and general aviation market following the pandemic, and Signature is proactively preparing for the growth of the business aviation fleet, including more aircraft and more flights,” said interim CEO Tony Lefebvre. “As we welcome new and returning customers to our FBOs, we hope to start extending the value and benefits of the world’s largest FBO network wherever they travel.”