Production Manager

Martha Jercinovich

<h2>Customer Service, Continual Innovation</h2>
ATP Flightdocs is the aviation industry's most advanced software solution for aviation maintenance, inventory, &amp; operations management, delivering an optimized and fully integrated flight department. With ATP's mission of making the aviation industry safer and more reliable through software, it only made sense to join forces with Flightdocs as the missing piece to ATP's offerings.
When Flightdocs joined with ATP last year, the team's resources and level of expertise instantly multiplied, said Lee Brewster, ATP vice president of marketing and engagement. "The breadth of knowledge across the organization encompasses every aspect of the business, including expanded aviation maintenance expertise," she explained.
Once a part of ATP, the Flightdocs management team welcomed the opportunity to continue creating unique products and services that drive efficiencies and bring benefits to customers across all verticals of the aviation industry.
Today the ATP staff, including the Flightdocs team, have more than 350 combined years of aviation maintenance experience. This total jumps even higher when overall aviation industry experience is included. &nbsp;As always, customer service continues to be the priority, with one-fifth of the staff devoted to customer success and support as their primary role.
"As a company, we are always striving to make our customers' operations more efficient, provide a means of saving time, and ultimately saving money," said John Koci, ATP senior client services manager. "I'm a firm believer that the paperwork should never take longer than the actual task, and Flightdocs ensures that isn't the case."
Koci said the Flightdocs team at ATP is making a powerful impact on the aviation industry by continually evolving and delivering innovative features. "Being able to access your entire publications library from a right-click is something no one else offers and is truly game-changing!" he said.
Kent Pickard, ATP senior director Flightdocs product, has also seen his team set a high bar for customer service and technology. "We answer the phone in two rings, and our software solution has achieved 99.99%+ uptime, with the only scheduled downtime periods once a year at most," he said.
With Flightdocs now an integrated part of ATP, Pickard sees the investment expanding the product's current capabilities while adding big new ones in parallel. He and his team are looking forward to bringing business aviation the capabilities that commercial Part 121 operators have long enjoyed. "Specifically, we see opportunities to leverage the current strengths of ChronicX (non-routine tracking and reliability analysis) and SpotLight (diagnostic troubleshooting) for business aviation," he said.&nbsp;<img alt data-entity-type="file" data-entity-uuid="fd0312ce-2513-435d-87be-f5ff669ef82f" src="/sites/default/files/img-2web.jpg" width="2000" height="1086" loading="lazy">
<h2>The Resources and Expertise to Succeed</h2>
With this type of investor backing, ATP is poised to take not just Flightdocs but all the products in its software portfolio to the next level. Its software tools are developed to bring all the cloud and mobile technology advantages directly to the maintenance technicians and crew – when and where they need it.
"I get excited when I see companies actively developing solutions that can truly take both qualitative and quantitative data to the next level for clear and concise decision-making," said Brewster. "That is where ATP is going, and we have the people and the expertise to get there."
"The Flightdocs integration with the ATP hub has been a huge win in furthering our cause, which is to simplify the lives of our customers," said Greg Diognardi, ATP director of client services. "Having a private equity firm back us indicates our vision has been recognized, and our plan for the future is clear."&nbsp;<img alt data-entity-type="file" data-entity-uuid="26025808-37ba-4bca-a620-8d056ec73098" src="/sites/default/files/img-3web.jpg" width="2000" height="1113" loading="lazy">
<h2>The Value of Flightdocs to ATP Customers</h2>
Rick Noble, ATP CEO, notes that ATP and Flightdocs have served the business aviation market for years before their merger in 2020. ATP leadership had long been interested in Flightdocs to expand within that market and provide additional tools and efficiencies to its customers.&nbsp;
"We were also highly impressed with the product," Noble explained. "It is number two in the software maintenance market, with a very modern interface that is very intuitive to use. We also liked the fact that they were passionate about customer service."&nbsp;
Since Flightdocs joined ATP, the product has introduced the integration of the Aviation Hub directly in the platform, bringing additional value and convenience to the users. "This means that if you are a Flightdocs customer and you find you need to consult a technical publication on the aircraft you are working on, you can click right through from Flightdocs to the relevant publication," Noble said.
"We have several other joint product opportunities in mind as well. The whole idea is to let the customer focus on what they are doing with the aircraft, versus having to stop and search for technical information or regulatory content," he said.
On the horizon, Noble looks forward to future enhancements that will improve the Flightdocs Operations module and add new features for 3rd party maintenance. This new functionality is in development and scheduled to roll out in 2022.&nbsp;<img alt data-entity-type="file" data-entity-uuid="0c0c249e-2016-472b-937b-e6a0a6d76222" src="/sites/default/files/img-5web.jpg" width="2500" height="1125" loading="lazy">
<h2>Significant Investment, Exciting Opportunities&nbsp;</h2>
Since its 1973 founding, ATP's technologies and services have transformed how maintenance professionals access and use information, establishing themselves as the leading source for aircraft technical publications and real-time regulatory information.&nbsp;
Over the years, its offerings evolved from paper-based to cloud-based, and a 2016 acquisition brought new products into the ATP portfolio, including software for commercial airline customers to identify risks and diagnostic tools.&nbsp;
The company came closer to its goal of becoming a comprehensive product-driven, customer-first software leader when it joined forces with Flightdocs in mid-2020. The company's innovative product lines now include the Aviation Hub, Flightdocs, ChronicX, and SpotLight, all focused on reducing operating costs, improving aircraft reliability, and supporting technical knowledge sharing and collaboration.
ATP's outstanding ability to deliver a complete software solution to those customers has drawn committed investment partners over the last six years. The driver of ATP's recent progress and plans for the future is a significant growth investment made in August 2021 by Accel-KKR, a global technology-focused private equity firm, and continued support from its original investor ParkerGale Capital.&nbsp;
Accel-KKR's latest investment in ATP will fuel continued market expansion for ATP and Flightdocs and ATP's other software products by accelerating strategies to pursue the company's vision of becoming the market leader in aviation information and workflow software solutions serving every segment of aviation.
The investment also represents "a strong continued vote of confidence in ATP, and in the exciting opportunities that lie ahead for the aviation software industry at large," said Dean Jacobson, Accel-KKR managing director.
"Today, ATP is the industry gold standard for innovation, reliability and quality in the aviation industry," said Rick Noble, ATP CEO. He added that thanks to the support of its investors, "the company is ready to write its next chapter, which is to harness its product leadership for accelerated growth."

News and developments about everything that goes into the cabin of an aircraft, from floor coverings to headliners, with a special emphasis on in-flight entertainment, communications and other electronics for passengers. If it is in the cabin of an aircraft, it’s covered here.

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