West Star Revamps Mobile App for Mx Customers

 - April 6, 2022, 11:17 AM
West Star Aviation's revamped mobile phone app is designed to improve communication with its aircraft maintenance customers. (Photo: AIN photo illustration)

West Star Aviation is introducing a revamped mobile phone app with a new level of functionality that is aimed at improving communication with its maintenance customers. Key among the new features of the app is streamlined access to AOG services via email and phone as well as a work authorization form that users can complete from their mobile phones.

Other new functions on the app include access to West Star’s Connect database and its ServiceEdge online customer portal, which provides in-depth information on aircraft work in process.

With the new app, users can also enable push notifications for expert tips and promotional content in addition to updated job postings throughout the company. Existing users of the West Star app will receive an automatic update to the revamped app. For new users, the app is available on the Apple App Store while the Android version is expected to be available on the Google Play store later this month.

“We redesigned our new mobile app to be a true communication tool that is meant to be useful to our customers, no matter where they operate,” said West Star marketing v-p Debi Cunningham. “Putting truly useful tools in the app is yet another tangible way that we are taking our focus on communication and customer service to the next level.”